Mail In Repair

Fix Your Devices Without Coming to Our Store!

We have a number of convenient locations in the Washington DC metro area, but if you’re just too busy, it’s not a problem! Just mail us your device and we’ll fix it up and ship it back to you.

The process is simple and remarkably fast.

Step 1: Provide your Information

Please fill out this form and check your email for confirmation that we have received your notification that you’ll soon be sending us your device. Please print that confirmation email (you’ll need it for Step 2).

Name*

Phone *

Email *

Street Address

City

Postal / Zip Code

State / Province / Region

Country

Device Make/Model *

Device IMEI/MEID *

Device issues to be repaired: *

Additional notes:

Shipping Service Used: *

Shipping & Handling Disclaimer:

  • iTouch Repair is not responsible for any damage or lost items that might be caused by my preferred shipping service.
  • I understand that it is my choice to purchase or not purchase the additional insurance and tracking offered by my preferred shipping service.
  • I understand I am responsible for all shipping charges including a minimum $15 shipping fee to return non-repaired devices.

Repair Terms and Conditions:

I give iTouch Repair permission to service my device.

I agree that I am responsible for all fees once the services began and will make the payment before it is shipped back or picked up. If the fee exceeds the estimate, a verbal authorization will suffice as my agreement to the additional fees and to proceed with the services.

Additionally, I understand that iTouch Repair will make every effort to restore my phone's condition and is not liable for unforeseeable damages, any data stored on the phone, or claims of damages.

All property unpaid for within thirty (30) days of the repair's completion notification will become the property of iTouch Repair.

iTouch Repair will attempt to contact you three (3) times upon repair completion.
Liquid Damage:

I understand there is no guarantee for liquid treatment phones. I agree to pay $20 or leave my phone as payment for Mobile Phone Geeks time and labor if the phone is unrepairable.

Agreement of Terms (required)

I have read and agree to both the Shipping & Handling Disclaimer and the Repair Terms and Conditions listed above.

Step 2: Package Your Device

Power down your device and package it in a padded envelope or a box with padding—we don’t want any further damage to occur. Be sure to include the printed confirmation email from Step 1 in your package. Add delivery notice and consider purchasing insurance from your mail service company. Address the package to:

ATTN: Mail-In Repairs
iTouch Repair
2529 Wilson Blvd
Arlington, VA 22201

Step 3: We’ll Call You

When your device reaches us, we’ll inspect it and will contact you immediately with an estimate of the cost and time needed to repair it. You’ll approve the repairs, arrange payment and we’ll get to work making repairs and getting your device back in the mail as quickly as possible! If you decide not to repair your device, then a $15 shipping fee will be charged to ship your device back to you.